FAQ - Nanjing Valuxhome Co.,Ltd.

Q is it safe？

A yes， it has overheating protection system.
Q can the fireplace heat the whole room？

A sorry， please don't regard fireplace as main heat resource，area of heating is limited.
Q can you provide more accessory of fireplace

A now， the accessories just are log and crystal
Q Does this item ship from China?

A it is made in China。
Q Could you adjust the heat vent to blow the air down?

A
Hi，,sorry, the heat vent could not be adjusted.
Hi， dear , sorry that heat vent could not be adjusted.
Q the dimension is unsuitable.

A accurate size of every fireplace have been shown, you can choose most satisfying product according your condition.
Q How can we clean the inside of the glass?

A
You can remove the glass at anytime,
1. The screws are on the back of the glass,
2. Lift the glass up, PLEAESE CAREFULLY.
3. so you can freely clean the glass both sides.
You can remove the glass at anytime, just lift it up and remove the clip that controls the touch buttons, so you can freely clean the glass both sides
Q Can this be used outdoors?

A Hi , dear , this is not waterfproof.

SHOP